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Esther Entrialgo vs. Twin City Dodge, Inc. & another

Massachusetts Supreme Judicial Court1975-08-20
368 Mass. 812

Summary

Holding. The court affirmed the dismissal of the complaint. Relief under the state consumer protection statute was unavailable because the statutory demand letter did not specify the credit disclosure violations, and the trial judge did not abuse discretion in refusing to recommit for additional evidence regarding post-purchase defects.

A buyer purchased a used car from Twin City Dodge in 1972 under a retail installment contract that was later assigned to Worcester County National Bank. The buyer sent a demand letter alleging deceptive trade practices related to the car's condition and filed suit under state consumer protection and warranty statutes, as well as federal truth-in-lending laws. A trial master found violations of credit disclosure requirements but determined there was no evidence of fraud, misrepresentation, or breach of warranty at the time of sale.

The Superior Court judge refused the buyer's request to recommit the case for additional evidence regarding defects discovered after purchase and dismissed the complaint. The appellate court affirmed, holding that relief under the consumer protection statute was barred because the demand letter had not specifically identified the credit disclosure violations as deceptive practices. Additionally, the trial judge properly exercised discretion in refusing to recommit, particularly where the master had already considered subsequent problems with the vehicle but found no evidence they resulted from defects existing at purchase.

Summary generated by law.co from the public-domain opinion. The opinion text itself is public domain.

Key issues

  • Whether credit disclosure violations can support a consumer protection claim absent mention in the required demand letter
  • Whether a trial judge abuses discretion by refusing to recommit a case for evidence of post-purchase vehicle defects
  • Procedural requirements and purposes of the consumer protection demand letter

Procedural posture

The plaintiff appealed the Superior Court's dismissal of her consumer protection and warranty claims following a master's report that found credit disclosure violations but no fraud, misrepresentation, or breach of warranty at the time of sale.

Authorities cited

No cited authorities resolved to law.co cases yet.

Opinion

majority opinion

The plaintiff purchased a used car from Twin City Dodge, Inc. (Twin City), on August 23, 1972, and signed a “Retail Instalment Contract — Security Agreement — Disclosure Statement.” The contract was assigned to the Worcester County National Bank. The contract did not disclose the annual percentage rate of the finance charge and was not signed by either defendant. Subsequently, the plaintiff sent a G. L. c. 93A, § 9 (3), demand letter to Twin City alleging generally that the car was defective; the deceptive trade practice claimed was that representations had been made which had deceptively influenced the plaintiff to purchase the car. The demand letter was not answered and suit under G. L. c. 93A, § 9, was commenced. The complaint alleged deceptive misrepresentation, a breach of warranties under G. L. c. 106, §§ 2-314, 2-316A, and further alleged violations of certain Truth-in-Lending statutes, specifically G. L. c. 255B and G. L. c. 140C. The matter was tried to a master; the master found violations of the credit disclosure statutes in the failure to disclose the annual rate of interest and the lack of signatures to the contract. However, the master found no evidence of fraud or misrepresentation and in a supplemental summary of the evidence stated that there was no evidence to indicate a breach of warranty at the time of sale. The plaintiff moved for a recommittal of the report to the master for the taking of further evidence and for an additional summary of evidence with respect to defects discovered after the date of the sale. The Superior Court judge refused to recommit, confirmed the report and dismissed the bill of complaint. We affirm. First, with respect to the credit disclosure violations, no relief is available under G. L. c. 93A because of the failure to complain of this practice in the c. 93A, § 9 (3), demand letter. A demand letter listing the specific deceptive practices claimed is a prerequisite to suit and as a special element must be alleged and proved. Slaney v. Westwood Auto, Inc. 366 Mass. 688, 704-705 (1975). The purpose of the demand letter is to facilitate the settlement and damage assessment aspects of c. 93A and as such the letter and notice therein is a procedural requirement the absence of which is a bar to suit. Ibid. Second, with respect to the motion to recommit for the taking of and summary of additional evidence, it is clear that this is ordinarily a matter within the discretion of the trial judge. See Shaw v. United Cape Cod Cranberry Co. 332 Mass. 675, 680 (1955), and cases cited therein. Given that the master originally stated that there was no evidence presented before him to support a finding that the car was in fact defective when purchased, the refusal to recommit was clearly not an abuse of discretion. Contrary to the plaintiff’s claim it appears that the master did consider subsequent problems with the car but did not find evidence that these problems were attributable to defects existing at the time of purchase.

Francis D. Morrison & Jeffrey M. Friedman for the plaintiff.

John W. Connors for Worcester County National Bank.

Kendall Burford for Twin City Dodge, Inc.

Decrees affirmed.