1. Introduction and Scope
This Privacy Policy explains how LAW.co, operated by [LAW.co operating entity] (“LAW.co,” “we,” “us,” or “our”), collects, uses, discloses, and protects information in connection with the LAW.co websites, software, applications, APIs, and related services (the “Platform”). It applies to information processed when you visit our websites and when authorized legal professionals use the Platform.
By using the Platform, you agree to this Privacy Policy and to our Terms of Use. If you do not agree, please do not use the Platform.
2. A Platform for Legal Professionals — Not Consumers
Because the Platform is a professional tool, the information we process is generally provided by legal professionals in the course of their work rather than by consumers acting in a personal capacity.
3. Information We Collect
Information you provide
- Account & professional information: name, email, firm or organization, role, bar or professional details you choose to provide, and login credentials.
- User Content: documents, files, prompts, queries, and other materials you submit to or process through the Platform, which may include client or confidential information you choose to provide.
- Billing information: if you purchase a paid plan, payment and transaction details (typically processed by a third-party payment processor).
- Communications: information you provide when you contact us, request a demo, or submit a form.
Information collected automatically
- Usage & log data: features used, actions taken, timestamps, pages viewed, and diagnostic information.
- Device & connection data: IP address, browser type, operating system, and similar technical information.
- Cookies & similar technologies: as described in the “Cookies” section below.
4. How We Use Information
We use information to:
- provide, operate, maintain, secure, and improve the Platform;
- process and generate Output in response to your queries and User Content;
- authenticate users, manage accounts, and verify professional eligibility;
- process payments and administer subscriptions;
- provide support and respond to your requests;
- monitor, detect, prevent, and address security incidents, fraud, and misuse;
- analyze usage to understand and improve performance and reliability; and
- comply with legal obligations and enforce our Terms.
5. How We Process Content with AI
The Platform uses artificial intelligence and machine-learning systems to process your prompts and User Content and to generate Output. Processing may occur on our infrastructure and, where applicable, through vetted third-party model or infrastructure providers acting as our service providers under confidentiality and data-protection obligations.
You are responsible for determining whether it is appropriate to submit particular client or confidential information to the Platform and for obtaining any consents required under applicable law and your professional obligations. Output is generated by automated systems and may be inaccurate; you remain responsible for reviewing and verifying it.
6. Client and Confidential Data; Roles
When you use the Platform to process client or confidential information, you act as the controller of that information and LAW.co generally acts as a processor or service provider that handles it on your behalf and under your instructions, as further described in any applicable data processing addendum (“DPA”).
You are solely responsible for the lawfulness of your collection and use of client and confidential information, for your confidentiality and privilege obligations, and for ensuring you have the authority and any consents required to submit such information to the Platform. If you require a DPA, contact us at [email protected].
8. Data Retention
We retain information for as long as needed to provide the Platform, comply with our legal obligations, resolve disputes, and enforce our agreements. Retention periods for User Content may be governed by your plan, account settings, or applicable DPA. You may request deletion of certain information as described below; residual copies may persist in backups for a limited period.
9. Security
We implement administrative, technical, and organizational measures designed to protect information against unauthorized access, disclosure, alteration, and destruction, including access controls, encryption in transit, and logging. No system is perfectly secure, however, and we cannot guarantee absolute security. You are responsible for safeguarding your account credentials and for configuring access within your Firm appropriately.
11. Your Rights and Choices
Depending on your location, you may have rights to access, correct, delete, or port certain personal information, to object to or restrict certain processing, and to withdraw consent. Legal professionals using the Platform may also exercise certain controls through account settings. To make a request, contact [email protected]. We will respond consistent with applicable law and may need to verify your identity. Where we process information on behalf of a Firm, we may direct certain requests to that Firm.
We will not discriminate against you for exercising your rights. If you are in the EEA, UK, or a U.S. state with applicable privacy laws, additional rights may apply.
12. International Data Transfers
We may process and store information in the United States and other countries that may have data-protection laws different from those in your jurisdiction. Where required, we use appropriate safeguards for cross-border transfers.
13. Not Directed to Children or the General Public
The Platform is intended only for licensed legal professionals and authorized Firm staff who are at least 18 years old. It is not directed to children, and it is not directed to consumers or members of the general public seeking legal advice. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us so we can delete it.
14. Third-Party Sites and Services
The Platform may link to or integrate with third-party sites and services that we do not control. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. Please review their policies.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the “Last updated” date above and may provide additional notice. Your continued use of the Platform after changes become effective constitutes acceptance of the revised policy.
16. Contact Us
For questions about this Privacy Policy or our data practices, contact LAW.co at [email protected].